FAQs

What areas do you serve?

Our pet walking and drop-in appointments are available in north West Ashley and our pet sitting and daycare appointments are available throughout Charleston and neighboring cities: Daniel Island, Folly Beach, Goose Creek, Hanahan, Hollywood, Isle of Palms, James Island, Johns Island, Kiawah, Ladson, Moncks Corner, Mount Pleasant, North Charleston, Summerville, and West Ashley.

Where does my pet stay during pet sitting and daycare services?

We know your furry loved ones feel most comfortable in familiar surroundings, which is why we are happy to come to you and stay in your home for the duration of your time away.

Are there any animals you do not take care of?

At Mind Your Pees and Poos, we care for and love all kinds of animals! Including, but not limited to a: bird, bunny, cat, deer, dog, ferret, fish, guinea pig, gerbil, goat, hedgehog, hamster, owl, pig, rabbit, turtle, or unicorn!

What if I live outside your pet walking area?

If you live outside of north West Ashley and would like to book Mind Your Pees and Poos for pet walks or drop-in appointments, please contact us to see what is available.

Do pet sitters stay in my home the entire time?

Our pet sitters have remote full-time jobs which allow them to work-from-your-home (internet access is needed). That way, they are with your furry friends all day, rather than needing to leave to go to/from work.

Will another client's animals be cared for at the same time as mine?

No. Unless previously agreed upon, each client receives one caretaker per their furry family. We do not care for or walk different clients simultaneously unless each client family has their own caretaker.

Do you offer boarding services?

We do not offer boarding services but hope to in the future.

How much is a meet-and-greet?

A new client consultation is recommended for all families and their animals so that our care-takers can understand your pet's special needs and quirks. There is no charge to set up a 15-minute meet-and-greet.

What is your cancelation policy?

At Mind Your Pees and Poos, we understand that life and can be unpredictable and things sometimes come up. While we do not charge a cancelation fee for drop-in visits or pet walks, we do ask that you minimize cancelations so that our caretakers are available for other clients. Cancelations less than 48 hours prior to overnight sitting incurs a fee of 10% of the total stay.

How will the caretaker access my home?

Access to your home can be provided via a keypad code, extra key, or an alternate method of your choosing. We do keep all codes and keys secure for your safety.

What type of animals do you take care of?

At this time, we do not have anyone on staff who could responsibly care for horses, cows, snakes, spiders, or other large livestock and/or exotic pets.

What does an overnight stay include?

Our caretakers will spend up to 24 hours per day with your pet. This includes providing food and water, administering any medications, pet walks as needed, backyard potty breaks, and unlimited snuggles! We are also happy to bring in the mail or packages and water plants as needed. Prior to overnight sitting, we will work with you to develop a custom caretaking plan. Any additional time over the 24-hour mark will be prorated. Example: Monday at 2 p.m. to Tuesday at 5 p.m. would incur a prorated charge for three hours.